Groupe Renault - 2020 Universal Registration Document

48 GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2020 Find out more at group.renault.com 01 OVERVIEW OF RENAULT AND THE GROUP GROUPE RENAULT The Groupe Renault sales network 1.1.3.5 Organization of the distribution networks Groupe Renault distributes vehicles under its brands through both primary and secondary distribution networks. The primary network is contractually bound to Renault via a concession agreement (or agency or authorized repair center agreement, depending on the country) and comprises: dealers independent of Groupe Renault; P establishments belonging to Renault through its subsidiary P Renault Retail Group (RRG) or branches as described in section 1.1.3.6. The secondary network includes mainly smaller sites, independent of Groupe Renault, and bound contractually to the primary network, most often via an agency contract, or authorized distribution or repair center contract. These sites have the role of supplementing the territorial coverage of the catchment areas of Renault’s primary networks. The main change in our distribution network is the accelerated marketing of our “E-TECH” range of vehicles – EV, PH-EV, HEV – with the widespread roll-out of Expert Sites, which enable us to provide all the services related to these New Energies. At the same time, the main initiatives taken to support our sales network in 2020 focused on: the recommendation of a very strict health protocol to manage P the impact of the COVID-19 pandemic on our activities, while developing new remote services to ensure continuity of service for customers; the upgrade of our network in terms of training, equipment, P methods and charging infrastructure in order to market and maintain the entire E-TECH range under the best conditions, as it represents a growing part of our sales mix; the continuation of our policy aimed at improving customer P satisfaction by constantly upgrading our methods (for the development of remote solutions for example) and supporting our network in their implementation. Number of Renault sites 2020 2019 Worldwide o/w Europe Worldwide o/w Europe Primary network 5,084 2,670 4, 872 2,469 o/w RRG dealers and branches 193 185 205 190 o/w Renault Pro+ specialized dealerships 664 525 626 485 Secondary network 5,569 5,249 6, 026 5,709 TOTAL SITES 10,653 7,919 10,898 8,174 Number of Dacia sites 2020 2019 Worldwide o/w Europe Worldwide o/w Europe Primary network 3,057 2,679 2,838 2,456 Number of Alpine sites 2020 2019 Worldwide Europe Worldwide Europe Primary network 81 60 81 59 Number of Renault Samsung Motors sites 2020 2019 Korea Korea Primary network* 715 665 change in scope * Number of Lada sites 2020 2019 Worldwide o/w Russia Worldwide o/w Russia Primary network 470 296 594 288 2020 2019 Number of Jinbeï sites China China Primary network 246 288